Welcome to hilaloil.com also hereby known as “we", "us" or "Hilal Oil". We are an
online marketplace and these are the terms and conditions governing your
access and use of Hilal Oil along with its related sub-domains, sites, mobile app,
services, and tools (the "Site"). By using the Site, you hereby accept these
terms and conditions (including the linked information herein) and represent
that you agree to comply with these terms and conditions (the "User
Agreement"). This User Agreement is deemed effective upon your use of the Site
which signifies your acceptance of these terms. If you do not agree to be
bound by this User Agreement please do not access, register with, or use this
Site. This Site is owned and operated by Al Hashmi Brothers Oil Industries
The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to the Terms and Conditions of use constitutes your acceptance of those changes.
To access certain services offered by the platform, we may require that you
create an account with us or provide personal information to complete the
creation of an account. We may at any time in our sole and absolute
discretion, invalidate the username and/or password without giving any reason
or prior notice and shall not be liable or responsible for any losses suffered
by, caused by, arising out of, in connection with or because of such request
You are responsible for maintaining the confidentiality of your user identification, password, account details, and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Site and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You agree to be bound by any access of the Site and/or use of any services offered by the Site (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on, or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any losses arising from the use of or access to the Site through your account.
Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real-time by accessing your account online. For pieces of information you are not able to update by accessing Your Account on the Site, you must inform us via our customer service communication channels to assist you with these changes. We reserve the right to refuse access to the Site, terminate accounts, or remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or because of such request or invalidation. You hereby agree to change your password from time to time and to keep your account secure and also shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorized or not) of the username and/or password.
Please review our Privacy Agreement, which also governs your visit to the Site. The personal information/data provided to us by you or your use of the Site will be treated as strictly confidential, by the Privacy Agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the Site.
You agree, understand, and acknowledge that the Site is an online platform that enables you to purchase products listed at the price indicated therein at any time from any location using a payment method of your choice. You further agree and acknowledge that we are only a facilitator and cannot be a party to or control in any manner any transactions on the Site or on a payment gateway as made available to you by an independent service provider. Accordingly, the contract of sale of products on the Site shall be a strictly bipartite contract between you and the sellers on our Site while the payment processing occurs between you, the service provider, and in case of prepayments with electronic cards your issuer bank. Accordingly, the contract of payment on the Site shall be strictly a bipartite contract between you and the service provider as listed on our Site.
We will do our utmost to ensure that access to the Site is consistently available and is uninterrupted and error-free. However, due to the nature of the Internet and the nature of the Site, this cannot be guaranteed. Additionally, your access to the Site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.
We require that by accessing the Site, you confirm that you can form legally
binding contracts and therefore you confirm that you are at least 18 years of
age or are accessing the Site under the supervision of a parent or legal
guardian. We grant you a non-transferable, revocable, and non-exclusive license
to use the Site, by the Terms and Conditions described herein, to shop for personal items and services as listed to be
sold on the Site. Commercial use or use on behalf of any third party is
prohibited, except as explicitly permitted by us in advance. If you are
registering as a business entity, you represent that you have the authority to
bind that entity to this User Agreement and that you and the business entity
will comply with all applicable laws relating to online trading. No person or
business entity may register as a member of the Site more than once. Any
breach of these Terms and Conditions shall result in the immediate revocation
of the license granted in this paragraph without notice to you.
The content provided on this Site is solely for informational purposes. Product representations including price, available stock, features, add-ons, and any other details as expressed on this Site are the responsibility of the vendors displaying them and are not guaranteed as completely accurate by us. Submissions or opinions expressed on this Site are those of the individual(s) posting such content and may not reflect our opinions.
We grant you a limited license to access and make personal use of this Site, but not to download (excluding page caches) or modify the Site or any portion of it in any manner. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.
This Site or any portion of it (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed, or otherwise exploited for any commercial purpose without express written consent by us as may be applicable.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other text utilizing our name or trademark without our express written consent, as applicable. Any unauthorized use terminates the permission or license granted by us to you for access to the Site with no prior notice. You may not use our logo or other proprietary graphic or trademark as part of an external link for commercial or other purposes without our express written consent, as may be applicable.
You agree and undertake not to perform restricted activities listed within this section; undertaking these activities will result in immediate cancellation of your account, services, reviews, orders, or any existing incomplete transaction with us and severe cases may also result in legal action
You must not use the website in any way that causes, or is likely to cause,
the Site or access to it to be interrupted, damaged, or impaired in any way.
You must not engage in activities that could harm or potentially harm the
Site, its employees, officers, representatives, stakeholders, or any other
party directly or indirectly associated with the Site or access to it to be
interrupted, damaged, or impaired in any way. You understand that you, and not
us, are responsible for all electronic communications and content sent from
your computer to us and you must use the Site for lawful purposes only. You
are strictly prohibited from using the Site
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions without any notice or legal course applicable to us in this regard.
We list thousands of products for sale offered by numerous sellers on the Site
and host multiple comments on listings, we can't be aware
of the contents of each product listed for sale, or each comment or review
that is displayed. Accordingly, we operate on a "claim, review, and takedown"
basis. If you believe that any content on the Site is illegal, offensive
(including but not limited to material that is sexually explicit content or
which promotes racism, bigotry, hatred or physical harm), deceptive,
misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous,
obscene, pornographic, paedophilic or menacing; ethnically objectionable,
disparaging; or is otherwise injurious to third parties; or relates to or
promotes money laundering or gambling; or is harmful to minors in any way; or
impersonates another person; or threatens the unity, integrity, security or
sovereignty of Pakistan or friendly relations with foreign States; or
objectionable or otherwise unlawful in any manner whatsoever; or which
consists of or contains software viruses, (" objectionable content "), please
notify us immediately by following by writing to us on firstname.lastname@example.org We will
make all practical endeavours to investigate and remove valid objectionable
content complained about within a reasonable amount of time.
Please ensure to provide your name, address, contact information, and as many relevant details of the claim including the name of the objectionable content party, instances of objection, and proof of objection amongst others. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes.
We respect the intellectual property of others. If you believe that your
intellectual property rights have been used in a way that gives rise to
concerns of infringement, please write to us at email@example.com and we will
make all reasonable efforts to address your concern within a reasonable amount
of time. Please ensure to provide your name, address, contact information, and
as many relevant details of the claim including the name of infringing party,
instances of infringement, and proof of infringement amongst others. Please note
that providing incomplete details will render your claim invalid and unusable
for legal purposes. In addition, providing false or misleading information may
be considered a legal offense and may be followed by legal proceedings.
We also respect a manufacturer's right to enter into exclusive distribution or resale agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer, distributor, and/or respective reseller, it would not be appropriate for us to assist in the enforcement of such activities. While we cannot provide legal advice, nor share private information as protected by the law, we recommend that any questions or concerns regarding your rights may be routed to a legal specialist.
hilaloil.com, Hilal Oil logo, D for Hilal Oil logo, Hilal Oil Ltd, Hilal Oil Foods, Hilal Oil Basics and
other marks indicated on our Site are trademarks or registered trademarks in
the relevant jurisdiction(s). Our graphics, logos, page headers, button icons,
scripts, and service names are trademarks or trade dress and may not be
used in connection with any product or service that does not belong to us or
in any manner that is likely to confuse customers, or in any
manner that disparages or discredits us. All other trademarks that appear on
this Site are the property of their respective owners, who may or may not be
affiliated with, connected to, or sponsored by us.
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site, and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Pakistani copyright laws and international conventions. All rights are reserved.
You acknowledge and undertake that you are accessing the services on the Site
and transacting at your own risk and are using your best and prudent judgment
before entering into any transactions through the Site. We shall neither be
liable nor responsible for any actions or inactions of sellers nor any breach
of conditions, representations or warranties by the sellers or manufacturers
of the products and hereby expressly disclaim and any all responsibility and
liability in that regard. We shall not mediate or resolve any dispute or
disagreement between you and the sellers or manufacturers of the products.
We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the Site. While we have taken precautions to avoid inaccuracies in content, this Site, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the Site. At no time shall any right, title or interest in the products sold through or displayed on the Site vest with us nor shall Hilal Oil have any obligations or liabilities in respect of any transactions on the Site.
We shall neither be liable or responsible for any actions or inactions of any other service provider as listed on our Site which includes but is not limited to payment providers, instalment offerings, warranty services amongst others.
You shall indemnify and hold harmless Hilal Oil as owned by Hilal Oil Singapore
Private Limited, its subsidiaries, affiliates and their respective officers,
directors, agents and employees, from any claim or demand, or actions
including reasonable attorney's fees, made by any third party or penalty
imposed due to or arising out of your breach of these Terms and Conditions or
any document incorporated by reference, or your violation of any law, rules,
regulations or the rights of a third party.
You hereby expressly release Hilal Oil as owned by Hilal Oil Singapore Private Limited and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the sellers or other service providers and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.
Parties other than Hilal Oil and its affiliates may operate stores, provide services, or sell product lines on the Site. For example, businesses and individuals offer products via Marketplace. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. We do not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions by reviewing your transaction carefully, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and related terms and conditions.
When you visit the Site, or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Site or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website (and/or placement of your order) and agree to treat all modes of communication with the same importance.
Hilal's Buyer-Seller Interaction Policy outlines the standard of behavior that sellers need to follow when connecting with customers on the Question & Answer Section, Instant Messenger, and Product Review Platform (of Hilal). Hilal Oil monitors all kinds of buyer-seller communications and is authorized to take action in case of any violations.
We will not be responsible for any business or personal losses (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Site.
We reserve the right to make changes to the Site, its policies, these terms and conditions and any other publicly displayed condition or service promise at any time. You will be subject to the policies and terms and conditions in force at the time you used the Site unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our Site and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the Site.
These terms and conditions are governed by and construed in accordance with the laws of The Islamic Republic of Pakistan. You agree, as we do, to submit to the exclusive jurisdiction of the courts in Karachi, Pakistan.
You may reach us here
Our software includes any software (including any updates or upgrades to the
software and any related documentation) that we make available to you from
time to time for your use in connection with the Site (the "Software").
You may use the software solely for purposes of enabling you to use and enjoy our services as permitted by the Terms and Conditions and any related applicable terms as available on the Site. You may not incorporate any portion of the Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part. You may not use the Software for any illegal purpose. We may cease providing you service and we may terminate your right to use the Software at any time. Your rights to use the Software will automatically terminate without notice from us if you fail to comply with any of the Terms and Conditions listed here or across the Site. Additional third party terms contained within the Site or distributed as such that are specifically identified in related documentation may apply and will govern the use of such software in the event of a conflict with these Terms and Conditions. All software used in any of our services is our property and/or our affiliates or its software suppliers and protected by the laws of Pakistan including but not limited to any other applicable copyright laws.
You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with our software whether in whole or in part, or create any derivative works from or of the Software.
In order to keep the Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.
Please read these conditions carefully before placing an order for any products with the Sellers (“We” or “Our” or “Us”, wherever applicable) on the Site. These conditions signify your agreement to be bound by these conditions.
This section deals with conditions relating to the sale of products or services on the Site.
Your order is a legal offer to the seller to buy the product or service
displayed on our Site. When you place an order to purchase a product, any
confirmations or status updates received prior to the dispatch of your order
serves purely to validate the order details provided and in no way implies the
confirmation of the order itself. The acceptance of your order is considered
confirmed when the product is dispatched to you. If your order is dispatched
in more than one package, you may receive separate dispatch confirmations.
Upon time of placing the order, we indicate an approximate timeline that the
processing of your order will take however we cannot guarantee this timeline
to be rigorously precise in every instance as we are dependent on third party
service providers to preserve this commitment. We commit to you to make every
reasonable effort to ensure that the indicative timeline is met. All
commercial/contractual terms are offered by and agreed to between you and the
sellers alone. The commercial/contractual terms include without limitation
price, shipping costs, payment methods, payment terms, date, period and mode
of delivery, warranties related to products and services and after sales
services related to products and services. Hilal Oil does not have any control or
does not determine or advise or in any way involve itself in the offering or
acceptance of such commercial/contractual terms between the you and the
Sellers. The seller retains the right to cancel any order at its sole
discretion prior to dispatch. We will ensure that there is timely intimation
to you of such cancellation via an email or sms. Any prepayments made in case
of such cancellation(s), shall be refunded to you within the time frames
You confirm that the product(s) or service(s) ordered by you are purchased for your internal / personal consumption and not for commercial re-sale. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on the Site. The Seller or the Site may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of the Seller or ours and may vary from individual to individual.
You may cancel your order at no cost any time before the item is dispatched to you.
Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.
Please review our Returns Policy for details.
Note: If your return has been rejected, it will be sent back to you within 3-5 working days. If you fail to receive the item within 3 attempts, it will be sent to scrap.
All prices are listed in Rupees and are inclusive of GST and are listed on the
Site by the seller that is selling the product or service. Items in your
Shopping Cart will always reflect the most recent price displayed on the
item's product detail page. Please note that this price may differ from the
price shown for the item when you first placed it in your cart. Placing an
item in your cart does not reserve the price shown at that time. It is also
possible that an item's price may decrease between the time you place it in
your basket and the time you purchase it.
We do not offer price matching for any items sold by any seller on our Site or other websites.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our policies for refund will apply.
We list availability information for products listed on the Site, including on each product information page. Beyond what we say on that page or otherwise on the Site, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail or sms if any products you order turn out to be unavailable.
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause the cancellation of the order within a reasonable timeline. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any subsequent legal liability.
Security and Fraud
Reselling Hilal Oil products for business purpose is strictly prohibited. If any unauthorized personnel is found committing the above act, legal action may be taken against him/her.
You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear any and all applicable taxes as per prevailing law.
When you visit the Site, or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website (and/or placement of your order) and agree to treat all modes of communication with the same importance.
We will not be responsible for any business or personal losses (including but
not limited to loss of profits, revenue, contracts, anticipated savings, data,
goodwill, or wasted expenditure) or any other indirect or consequential loss
that is not reasonably foreseeable to both you and us when you commenced using
We reserve the right to make changes to the Site, its policies, these terms
and conditions and any other publicly displayed condition or service promise
at any time. You will be subject to the policies and terms and conditions in
force at the time you used the website unless any change to those policies or
these conditions is required to be made by law or government authority (in
which case it will apply to orders previously placed by you). If any of these
conditions is deemed invalid, void, or for any reason unenforceable, that
condition will be deemed severable and will not affect the validity and
enforceability of any remaining condition.
We will not be held responsible for any delay or failure to comply with our
obligations under these conditions if the delay or failure arises from any
cause which is beyond our reasonable control. This condition does not affect
your statutory rights.
You acknowledge and recognize that we are a private commercial enterprise and
reserve the right to conduct business to achieve our objectives in a manner we
deem fit. You also acknowledge that if you breach the conditions stated on our
Site and we take no action, we are still entitled to use our rights and
remedies in any other situation where you breach these conditions.
These terms and conditions are governed by and construed by
the laws of the Islamic Republic of Pakistan. You agree, as we do, to submit
to the exclusive jurisdiction of the courts in Karachi.
We do not make any representation or warranty as to specifics (such as
quality, value, saleability, etc) of the products or services listed to be
sold on the Site when products or services are sold by third parties. We do
not implicitly or explicitly support or endorse the sale or purchase of any
products or services on the Site. We accept no liability for any errors or
omissions, whether on behalf of itself or third parties.
We are not responsible for any non-performance or breach of any contract entered into between you and the sellers. We cannot and do not guarantee your actions or those of the sellers as they conclude transactions on the Site. We are not required to mediate or resolve any dispute or disagreement arising from transactions occurring on our Site.
We do not at any point in time during any transaction as entered into by you with a third party on our Site, gain title to or have any rights or claims over the products or services offered by a seller. Therefore, we do not have any obligations or liabilities in respect of such contract(s) entered into between you and the seller(s). We are not responsible for the unsatisfactory or delayed performance of services or damages or delays as a result of products that are out of stock, unavailable or back-ordered.
Pricing on any product(s) or related information as reflected on the Site may be due to some technical issue, typographical error, or other reason by incorrect as published and as a result, you accept that in such conditions the seller or the Site may cancel your order without prior notice or any liability arising as a result. Any prepayments made for such orders will be refunded to you per our refund policy